The Common Challenges You Can Overcome

 

Hosted Telephony, or unified communications if you prefer, is quickly becoming the number one way many businesses are choosing to go when it comes to deciding the future of their communications solutions.

Cloud-based business phone systems are built to support those looking for more flexible working conditions such as remote workers and provides direct connectivity for employees outside of their main locations. One key to making home working a success for a business is to ensure communication channels are effective.

User experience is important to both the employer and employees as they need to feel connected. One of the biggest fears employers have with remote workers is the lack of communication and resources that are available to those desk-based staff working in the office.

VoIP Phone Systems deliver business phone extensions to any employee, anywhere that acts as one seamless system. Your work, home, and mobile phone can all be accessed through one phone number, so you can always stay connected by having an office phone at home, giving you ultimate portability. Wherever you use your phone, even overseas, you will be able to make internal office calls for free or dial another UK telephone number at local call rates.

By keeping communications and expectations consistent, managers of geographically diverse teams can build relationships that bridge the distance.

With Hosted Telephony, you can avoid the excess costs and complexities of on-premise solutions and remove the headache often associated with the maintenance and servicing of telecoms equipment. This is because as an end-user you get greater control of your own telecoms platforms. You can effectively administrate your own system through a Web Based User Interface, giving you the ability to easily manage your entire telecoms infrastructure across multiple sites.

Unified communications can’t just be about video calls alone. Cloud telephony is the future for high performance, success, efficiency, and cost-effective business telephone systems. Our Cloud phone systems offer many different features designed to help your business be more efficient and deliver a superior customer experience every time.

Cloud phone systems are ideal for those workers seeking work/life balance more than ever before.  Improve your experience with employees and clients by using call recording to refer back to conversations and ensure you capture the detail that will improve efficiency and avoid misunderstandings. Standard working solutions can be deployed within days and immediately improve your business communications. You need a robust internet connection for high quality real time traffic to avoid drops, glitches, and drop outs

To find out more about how our Cloud business telephone systems could help you save money and improve customer communication, contact us today on 01932842009. Alternatively, visit our Cloud Phone Systems & Cloud System pages where you can read all about Cloud hosted telephone solutions. We also have a range of voice services that provide an extensive range of fixed and mobile telephony capabilities to suit your business and employees.

 

 

 

How Trident can help:

Companies can help support successful
working from home and overcome technical challenges; here are some ways you can make it work:

 

  • Establish automated structured daily check-ins: Check in daily with your employee/s either one to one or as a team with a video call. The important thing to remember here is that it needs to be scheduled regular contact so they know they have somewhere they can voice any concerns.
  • Provide the right type of communication technology: Email is the most popular use of communication but sometimes the context can be misconstrued. Zoom, Teams and other methods of video conferencing have fast become visual methods and help employees feel less isolated also.
    Just picking up the phone for a conversation and a quick update is a simple and efficient communication tool.
  • Teams and Slack are excellent for collaboration.
    If your company doesn’t have this tech in place, there are quick fixes to put them in place, speak to us about the options
  • Establish “rules of engagement”: Remote work becomes more efficient and satisfying when managers set expectations for the frequency, means, and ideal timing of communication for their teams.
    The most important factor is that all employees share the same set of expectations for communication.
  • Effective monitoring and management: Technology is great when it works but in the event it doesnt, then we’ll make sure you and your team have the right result to keep everyone connected.

Call us on 01932 842 009

Management Tips for Remote Working

Provide opportunities for remote social interaction: Start your call earlier to allow for a 5 minute catch up or end with a wind down. Arrange for virtual parties, i.e. a pizza party would mean a pizza being delivered to your employee and you all eat and chat together via video conferencing.

This will promote a sense of belonging.

Offer encouragement and emotional support: With mental health issue on the increase it is important to acknowledge your employees anxieties an concerns. Listen carefully to their responses and ensure they know that they are the focus of the conversation.

As a Manager acknowledge the stress and anxiety provide confidence by using phrases such as “we’ve got this,” or “this is tough, but I know we can handle it,” or “let’s look for ways to use our strengths during this time.” With this support, employees are more likely to take up the challenge of mobile working.

Now “working from home” isn’t really as big of a “deal” as it was. Technological advances combined with the practical realities of 2021 now accommodated employees working from anywhere.

– Neil Luxton, Managing Director, Trident

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