Phone Systems Landlines, Mobile & Inbound Installation, Maintenance & Cabling.

You hardly need to be told that choosing the right telephone system for your business is an important decision. But what do you choose…

    • Cloud / VoIP or premises-based deployment?

    • Which manufacturer offers the best solutions?

    • How can the latest technology work for my business?

    • Which solution will deliver the best Return on Investment?

By putting your own business drivers at the forefront of all such deliberations, the consultants at Trident Voice & Data will help guide you towards an informed and confident decision.

You will most probably view your new telephone system as a 5-year investment, in many cases considerably longer. Choosing the right technology that will grow and adapt alongside your business, that will serve your people and the way you operate throughout this period – this is still one of the most important decisions for any organisation to make.

Our commitment is to match your needs with the best solution and the best on-going support.

    • Confident and professional changeover – from your existing supplier to your new and improved system

    • Flexibility – hosted or premises-based voice solutions; the dedication to successful implementation is the same

    • Continuing improvement – as your business changes, we adapt system changes to protect and make the most of your investment

Maintenance support

Obviously the loss of your telephone system and can cause huge disruption to your business. Even with the profusion of mobiles, email and disaster recovery measures, ensuring that your team is always contactable by phone is a critical consideration.

A Trident maintenance support package will give you peace of mind that your business communications platform can be monitored 24 / 7 / 365. The use of remote access diagnostic tools enables us to locate and repair faults quickly.

Reduce risk and save time: if your organisation has a single office, or operates from multiple locations with mobile and home workers, Trident will provide a bespoke maintenance support package to match your needs and expectations.

  • Help Desk: friendly, helpful telephone support with diagnostics
  • Pro-active system monitoring
  • Speedy diagnosis of faults
  • Guaranteed response times
  • Qualified engineers to fix problems without fuss
  • On-site engineering visits as needed
  • All spare parts included
  • Liaison with carriers for repairs of internet access and exchange lines
  • Comprehensive Maintenance Service: keep your vital systems operating

LANDLINES & INBOUND

As well as highly competitive tariffs you can trust Trident to arrange the installation of new lines or the transfer of your existing services. We make this quick and easy with little or no disruption to your organisation.

We only deal with established Tier 1 carriers so you are assured of reliability and excellent call quality wherever in the world you may be calling

  • Free carrier liaison service: we do the complicated ordering work for you
  • Digital, (ISDN) analogue and SIP trunks
  • Non geographic numbers: 08xx, 03xx
  • World class network providers for optimum call quality
  • Per second billing – no minimum call or call set up charges
  • Easy to read monthly invoices, plus itemised call reports
  • Frequent account management reviews to check tariff remains competitive

To see how your current call tariff compares with the latest industry offerings, why call us for a free audit? It’s surprising how many companies we meet who have not reviewed their costs recently, and unbelievably some who are still stuck on ancient standard BT call rates

Inbound Numbers

Inbound calls are important to any business. Making it easy for customers to call you and routing calls to the right department are essential for good customer service and closing sales quickly.

Memorable numbers could maximise the return on investment of your advertising and marketing campaigns.

Non geographical numbers are simply routed to the landline or mobile of your choice; these can be easily changed through our online portal giving your business full control and flexibility.

Inbound services really are much more than just a number…

  • Online control of your numbers through web portal
  • Points to an existing number, so no need for additional line rental
  • Flexible: take your number with you if you move premises.
  • Quickly change where your calls are forwarded to at any time
  • Improve your customer experience by attaching Call Management services to your number such as call queuing, voice-mail or fax to email.

HOSTED PHONE SYSTEMS

Trident trusts CloudSelect Voice HD Telephony; a fully-hosted and managed telephony service. This means that your organisation can benefit from the world-leading Broadsoft PBX platform without the need for hardware installed at your site

What are the Benefits of Cloud Based Telephony?

Reduce capital cost
With IP platforms that are hosted in secure and resilient data centres, the only hardware at your office is a managed router, Power Over Ethernet (POE) switch, a managed internet connection, a choice of HD quality handsets or soft clients and structured cabling, if required.

Maximum flexibility
CloudSelect Voice is a modular solution based on the number of users needed; allowing you to add more when you need them. Choose the number of concurrent calls and the functionality you require for each user and CloudSelect will deliver the appropriate level of managed connectivity for your business.

Optimum control
A dedicated web portal provides control system features for individual users and administrators, enabling you to control everything from vital disaster recovery to ad hoc call routing plans, from any internet-enabled device.

Number portability
In most cases you can keep your current phone numbers even if you move office and add further UK numbers at any time. (Subject to porting agreement and number availability)

HOSTED VOICE - TRIDENT

 

Scalability
Add more users as needed and introduce new services to adapt to the changing needs of your organisation.

Unrivalled features
Realise productivity gains and benefits of high definition voice quality plus proven telephony functionality.

Administration & monitoring
The CloudSelect web portal allows an administrator or user to control both the system features and its integrated management tools.

Mobility
Allocate single virtual numbers to flexible workers and remote employees, so that they appear as if they are based at the office.

CTI/CRM integration
Integrate your PC, phone and many leading CRM applications for enhanced customer contact management.

Presence status
See the status of your telephone users in real-time. Who is on the phone or available? Individuals can set their status to DND, available, out of the office or in a meeting.

Minimal on-site resource
The Network Operations Centre monitors the system 24/7/365 and provides full maintenance support, so you don’t have to.

Call & line costs
Free ‘on net’ calls between users and sites dramatically reduce call costs and savings can be made on line rental costs.

No upfront costs
Per user pricing and a simple price list puts you in control, delivering a clear return on expenditure. (Subject to finance approval).

User training through accredited specialists
CloudSelect trainers are industry-acknowledged experts who can teach you and your staff to get the most from your new solution.

How does hosted VoIP work?

Cloud Select Voice is a fully managed Hosted IP telephony system providing the same functionality of a high end PBX phone system. IP Telephony can provide flexible solutions to complex challenges and bring significant cost-efficiencies to your business.

Traditional PBX phone systems can rack up the costs quickly, needing equipment to be installed at every branch office. Hosted VoIP systems are different. Operated from a hosting platform and secure data centres, calls are delivered over a secure IP network saving you money and not requiring masses of new hardware.

Hosted VoIP systems can be adapted quickly to meet your requirements today and into the future. They’re ideal solutions for any business looking to easily connect to and communicate with homeworkers, remote offices or multi-site operations.

GET A FREE QUOTE

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MOBILE

Trident partners with the largest independent business-to-business mobile service providers in the country. We will work with you to understand the dynamics of your business, and design a creative and cost-effective mobile solution that is as individual as your organisation.

We believe your business will need to partner with the suppliers and the skills capable of delivering reliable mobile services that transform an ordinary business into one with freedom to express, flexibility and a competitive edge. Coupled with a portfolio designed to cover the entire remote working estate, including devices, airtime, broadband and managed solutions, underpinned with dedicated customer service to support businesses on the go.

Our customers enjoy the benefits of service delivery from a Vodafone Premier Partner and O2 Centre of Excellence accreditation. You can choose the right handsets for your needs: Apple, BlackBerry, HTC, Nokia and Samsung – why not call to discuss?

 

Trust Trident Mobile:

  • Tailor-made mobile packages
  • Top industry credentials
  • On site and online account management
  • Meticulous transition process
  • Guaranteed SLA’s

 

 

 

NETWORKS & DEVICES

  • O2

  • VODAFONE

  • APPLE

  • SAMSUNG

Trident Mobile Tariffs Cost efficient mobile communications As a Trident customer you get outstanding deals negotiated with our mobile partners, which keeps your mobile running costs to a minimum. Together with great value tariffs, Trident provides bespoke solutions that will match your business requirements, however complex. We can create a package that includes landline minutes, same network calls and messaging; a simple example of how we can help you to better manage your mobile devices and the people that use them. In addition, why not subscribe to the Business Share Tariff? You will enjoy accurate budget estimates – based on your usage – to produce a single, manageable monthly invoice. Trust Trident Mobile Tariffs:
  • Your business needs met with customised tariffs and bundles
  • Guaranteed SLA’s for reliable support and delivery
  • European and worldwide Roaming packages

Call us on 01932 842 009

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