You hardly need to be told that choosing the right telephone system for your business is an important decision. But what do you choose…

• • Cloud / VoIP or premises-based deployment?

• • Which manufacturer offers the best solutions?

• • How can the latest technology work for my business?

• • Which solution will deliver the best Return on Investment?

By putting your own business drivers at the forefront of all such deliberations, the consultants at Trident Voice & Data will help guide you towards an informed and confident decision.

You will most probably view your new telephone system as a 5-year investment, in many cases considerably longer. Choosing the right technology that will grow and adapt alongside your business, that will serve your people and the way you operate throughout this period – this is still one of the most important decisions for any organisation to make.

Our commitment is to match your needs with the best solution and the best on-going support.

• • Confident and professional changeover – from your existing supplier to your new and improved system

• • Flexibility – hosted or premises-based voice solutions; the dedication to successful implementation is the same

• • Continuing improvement – as your business changes, we adapt system changes to protect and make the most of your investment

Maintenance support

Obviously the loss of your telephone system and can cause huge disruption to your business. Even with the profusion of mobiles, email and disaster recovery measures, ensuring that your team is always contactable by phone is a critical consideration.

A Trident maintenance support package will give you peace of mind that your business communications platform can be monitored 24 / 7 / 365. The use of remote access diagnostic tools enables us to locate and repair faults quickly.

Reduce risk and save time: if your organisation has a single office, or operates from multiple locations with mobile and home workers, Trident will provide a bespoke maintenance support package to match your needs and expectations.

• Help Desk: friendly, helpful telephone support with diagnostics
• Pro-active system monitoring
• Speedy diagnosis of faults
• Guaranteed response times
• Qualified engineers to fix problems without fuss
• On-site engineering visits as needed
• All spare parts included
• Liaison with carriers for repairs of internet access and exchange lines
• Comprehensive Maintenance Service: keep your vital systems operating

LANDLINES & INBOUND

As well as highly competitive tariffs you can trust Trident to arrange the installation of new lines or the transfer of your existing services. We make this quick and easy with little or no disruption to your organisation.

We only deal with established Tier 1 carriers so you are assured of reliability and excellent call quality wherever in the world you may be calling

• Free carrier liaison service: we do the complicated ordering work for you
• Digital, (ISDN) analogue and SIP trunks
• Non geographic numbers: 08xx, 03xx
• World class network providers for optimum call quality
• Per second billing – no minimum call or call set up charges
• Easy to read monthly invoices, plus itemised call reports
• Frequent account management reviews to check tariff remains competitive

To see how your current call tariff compares with the latest industry offerings, why call us for a free audit? It’s surprising how many companies we meet who have not reviewed their costs recently, and unbelievably some who are still stuck on ancient standard BT call rates

Inbound Numbers

Inbound calls are important to any business. Making it easy for customers to call you and routing calls to the right department are essential for good customer service and closing sales quickly.

Memorable numbers could maximise the return on investment of your advertising and marketing campaigns.

Non geographical numbers are simply routed to the landline or mobile of your choice; these can be easily changed through our online portal giving your business full control and flexibility.

Inbound services really are much more than just a number…

• Online control of your numbers through web portal
• Points to an existing number, so no need for additional line rental
• Flexible: take your number with you if you move premises.
• Quickly change where your calls are forwarded to at any time
• Improve your customer experience by attaching Call Management services to your number such as call queuing, voice-mail or fax to email.