Call Recording, Video Conferencing & Cloud

by | Mar 15, 2021 | Call Recording, How We Help, Mobile Working, Office Moves, Schools, Small Business, Video Conferencing | 0 comments

Business Cost Saving Consultants

Call Recording, Video Conferencing & Cloud.

Video Conferencing

In today’s connected business marketplace, organisations of every size are realising the benefits of video conferencing; reducing travel time and travel costs – making it safer and greener for employees – increased productivity through speed and collaboration, the list goes on.

Working together over distance takes sales meetings, project meetings and other mission critical assemblies, to a new level of communication. Video meetings of substantial quality bring people face to face, as lifelike as sitting round the same table and sharing the same documents.

Not just in business either, but health and education sectors, government departments. The ability to bring the home office or motorway service station into the boardroom at the click of a button gets your key people right where you need them to be without the hassle, risk and expense of travelling.

Trident partners with experienced video conferencing specialists that will integrate the VC solution into your ICT project managed by Trident, or as a standalone project. Or you may be looking to deploy video for the first time, to upgrade from an existing system, to integrate video into an IP network.

Experts will design and deliver a site-based or cloud-based video platform, whichever technology is appropriate to your objectives, from industry leading manufacturers such as Cisco, Polycom, Crestron and Lifesize.

We will help you to understand how video conferencing can increase productivity within your own operations, and how to leverage the power of video communication to positively influence the markets in which you work.

Trust Trident for Video Conferencing:

  • Design and implementation
  • Project management and training
  • Industry leading technology
  • Any sized device
  • Premises or cloud based solutions
  • New video projects and upgrades
    Integrate video to IP networks

Call Recording

Recording calls was once carried out only by very large organisations with similar budgets, but today
call recording brings benefits to most companies and organisations. The range of uses to which call recording is now being applied has expanded greatly. Users can now opt for solutions that record 100% of calls – essential in businesses that need to record calls for legal or compliance reasons.

The functionality of call recording solutions today goes beyond the simple recording of calls. You can now automatically analyse what is going on in those calls: from assessing the effectiveness of call handling scripts, to identifying customer service trends or spotting product mentions in calls.

Benefits of Call recording

  • Staff performance monitoring
  • Campaign and promotion evaluation
  • Training support
  • Regulation and code of practice compliance
  • Record transactions
  • Provide helpdesk replay reference

Trident trusts the award winning RecordX from Oak Telecom. A comprehensive line side and extension side call recording solution packed with innovative features to search, record, play and archive telephone calls. Leading edge web technologies ensure that RecordX is the most powerful yet easiest to use solution available today.

You may need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction – RecordX will meet all your needs. It works with all technologies – ISDN, SIP and VoIP – in whatever combination you have chosen.

Trust Trident for Call Recording :

  • Dispute Resolution
  • Live playback
  • Mobile & Landline Recording
  • Compliance Demonstration
    It is quick and easy to show that compliance rules have been followed.
  • Quality Monitoring
  • Calls can be reviewed to ensure that all clients have been dealt with professionally at all times.
  • Performance Improvement
    Recorded calls help staff to develop their telephone and telesales techniques.
  • Conference Facilities
    Share conference calls and online meetings with business colleagues.

Cloud

Business Continuity Simply buying two of every critical network element, and keeping them in discrete locations, is expensive. To protect against downtime then, a cost balance needs to be made with the size of your budget, built-in resilience and the spreading of your critical resources. In other words, Business Continuity is all about assessing risks with cost. How do you manage to “keep calm and carry on” when disaster strikes? And not just major disasters, but simple power cuts, labour strikes, road and rail closures, fires, etc., can all disrupt your operations. Today, continuous connection to the internet is paramount. We suggest high availability networks with guaranteed service delivery to be combined with disaster recovery measures; building in resiliency at an affordable cost. But also landline and mobile voice connectivity play a crucial role and can be elegantly and seamlessly blended. Trident will help you to gear up for the unexpected. Our design consultants will help shield your company’s operation with a range of voice and data solutions that deliver flexibility and strength to your network and the people that use it. So whether you are simply moving offices and just need to control the diversion of your key numbers to specific destinations, or you run a major city office with a mission critical data network operated by highly paid individuals – we can help

What exactly are the risks to your business? How can you avoid interruption and system failures? What is the impact of such failure? What happens if you lose your phones and connection to the internet?

Call us on 01932 842 009

Get in Touch

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