Trident’s specialist installation engineers have one core focus: the successful implementation of the new system – first-time, every time – with minimum interruption to the business.

This takes more than just years of experience, planning and preparation. It takes an intention to succeed whatever obstacles may occur. (And they do!). Orchestrating the network operator to bring lines into service, at the same time as our engineers have the system set up, at the same time that suits your schedule, often at a weekend when there is no turning back… this is not a job for the faint-hearted.

Trident’s system design consultants, line provisioning team and project managers will prepare the ground for a smooth installation, keeping your single point of contact abreast of changes and developments at all times.

From an initial fact finding meeting right through to individual user training, a successful project implementation depends on clear communication and personal involvement of all parties with a common purpose and agreed outcome.

Why Trident for installations?

• Confident and professional changeover – from your existing supplier to your new and improved system
• Flexibility – hosted or premises-based voice solutions; the dedication to successful implementation is the same
• Continuing improvement – as your business changes, we adapt system changes to protect and make the most of your investment

Maintenance support

Obviously the loss of your telephone system and can cause huge disruption to your business. Even with the profusion of mobiles, email and disaster recovery measures, ensuring that your team is always contactable by phone is a critical consideration.

A Trident maintenance support package will give you peace of mind that your business communications platform can be monitored 24 / 7 / 365. The use of remote access diagnostic tools enables us to locate and repair faults quickly.

Reduce risk and save time: if your organisation has a single office, or operates from multiple locations with mobile and home workers, Trident will provide a bespoke maintenance support package to match your needs and expectations.

• Help Desk: friendly, helpful telephone support with diagnostics
• Pro-active system monitoring
• Speedy diagnosis of faults
• Guaranteed response times
• Qualified engineers to fix problems without fuss
• On-site engineering visits as needed
• All spare parts included
• Liaison with carriers for repairs of internet access and exchange lines
• Comprehensive Maintenance Service: keep your vital systems operating